Volpe Furniture

Shipping and Returns

Have questions on how and when will your order ship? You have come to the right place. Here you will get answers to all your questions…

Your account:

About sign up process

If you already have an account and want to set up another one all you have to do is to click on Log out button on the top right side of our website. Then follow the “Log in” link and press on “Create an Account” button on the left hand side of the page.

Enter your name, email, password and you are done!

Changing your account information

Click on “My account” link from the top side of the page and then choose “Account information” from the left side menu.  

Shipping cost

Shipping is automatically calculated before submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Forgot your password

Click on “Log in” link from the top side of our website. Under the login box you will find a link that says “Forgot your password?” Click on it and you will receive an email with a new password.

Products returning

Please click here for more information on returning an item.

Wrong product received

If you received another product than you ordered please contact us through our contact page. Find it on down right hand side of our website.

Our return policy

Please see our Terms and Conditions for detailed information.

Shipping order

Please check every item for availability. Also, after, placing your order you may click on “My Account” link at the top side of our website and click on “My orders” (left hand side menu) link to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Order status:

Check your orders status

Click on “My Account” button at the top side of the site and click on “My orders” link to check out your orders status.

Item canceling

Click the “My account” link and at the top side of the site and click on “My orders” from the left hand side menu button to edit your orders.

Order tracking

Click on “My Account” link at the top side of our site and click on “My orders” (left hand side menu) link to track the status of your order.

Your order never came/ your product is missing parts

Click the “My account” link and at the top side of the site and click on “My orders” from the left hand side menu button to check your order status. Make sure that all the items of your order have shipped already. If your packages each show a status of "delivered", please contact customer service for assistance.

International shipping

Countries we ship to

Please create an account by clicking on “Log in” button on the top right hand side of our website. While enter your account’s information we’ll ask for your shipping details including country. If your country is not listed in the dropdown menu of available countries means that we are not ship to your country at the time.

Payments methods

During the checkout process you can choose any of our current payment options and continue to make your order. Be aware that we do not ship your order until we get the payment from you.

About shipping charges

Shipping is automatically calculated before submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

We will ship your order shortly after we receive payment from you.

Pricing and Billing 

Paying sale taxes or not?

You only have to pay sales tax if you are located in the same state as our warehouse.

Questions about charges

Click on “My Account” button at the top side of the site and click on “My orders” link to review your orders status. If you have further questions or concerns, please do not hesitate to contact us through our contact page. You may find it in the down right hand side of the site.

Get an invoice of your order

Click on “My Account” button at the top side of the site and click on “My orders” link to print invoices.

Display credits on your account

Credits usually take 7-10 business days from the time we receive your item(s). Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide 

Finding products

To find out the products you are looking for you can use the searching box from the top right hand side of our website. If you have any trouble locating a product, please do not hesitate do contact us. 

Navigating our website

To navigate this website, simply click on a category you might be interested in. Categories are located on the top side of our website. If you have any trouble locating a product, please do not hesitate to contact us through our contact page. You can find it on the down right hand site of our website.

Using coupons

After adding items to your cart, click the "My Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Contact us

Please feel free to contact us with any enquires. If you have any questions or have trouble in using our website please feel free to contact us and one of friendly team will respond to you as soon as possible.

Returns FAQ

Cancellation Policy

Please contact us right away if you need to cancel your order. Please note that it can take up to 48 hours to process an order cancellation, and that it is possible that your order can not be stopped for shipment up to 48 hours before it ships. Customers will be issued a full refund for orders that are canceled and have not shipped out. Customer is responsible for round trip shipping costs and 15% restocking fee for orders that are canceled and have shipped. Please note: We do offer free shipping on our website, but the customer will be responsible for the actual shipping cost for orders that are canceled after shipping out. So, if you need to cancel your order please do so before the order ships out to avoid these fees

Return Policy

Please notify us within 7 days of receipt of your order if you would like to make a return. We will refund the cost of the returned items minus round trip shipping costs and 15% restocking fee. Please note: We do offer FREE SHIPPING on our website, but the customer will be responsible for all shipping costs incurred on returned orders (this includes the cost of shipping the item to the customer AND back to us) Returned merchandise must be completely intact and packaged in its original packing materials. Before returning any product, obtain approval by contacting us and please provide the following information: customer name, item(s) to be returned, and the nature of the problem. Once we have received your return, we will apply the credit amount to your credit card or payment method 

Damaged or Defective Orders 

Please notify the delivery person if your order looks damaged, and refuse delivery of all damaged or defective merchandise. Once delivery has been refused with the shipper, you will have the option to cancel the order for a full refund, or have a replacement shipped to you free of charge. If your order arrives with concealed damage please notify us immediately through our contact page. Once we have received this information we will file a freight claim with the shipper or manufacturer on your behalf. The shipper will then review the claim and, if approved, send you a check for the damages. Please note that we cannot guarantee payment of concealed damage freight claims, so please inspect your order carefully at the time of delivery and refuse any shipments that appear damaged to ensure a free replacement or full refund. 

Shipping Policy

Free Shipping on EVERYTHING WE SELL!!! Includes all shipments within the contiguous United States.

- Most smaller items will ship via UPS or FedEx ground.

- When you place an order, we will process your order usually within 10 business hours and if a manufacturer is involved, they will receive the order within 12 business hours. From there, the manufacturer will begin the pick process and may ship your order in the same day as they receive your order. But usualy it takes 3-4 days for the order to be shipped.

- Large items, like sofas and beds, will ship as CURBSIDE DELIVERY via YRC shipping or ABF freight. (which means that you will be responsible for bringing your order inside and setting it up!)

- Inside delivery can be added to most freight shipments for an additional $120 inside delivery fee

- We ship all of our shipments out with a Signature Required. You may request no signature required on most UPS and FedEx shipments after your order has shipped by contacting the shipper directly.

- Larger orders that ship out via YRC shipping or ABF freight are not not eligible for "no signature required", and someone must be home to accept and sign for delivery. (you will be able to schedule a convenient day/time for delivery with the shipper)

Please note that while we do offer Free Shipping the customer will be responsible for the shipping cost incurred and 15% restocking fee for returned merchandise.
 

Replacement Policy

Please notify us within 14 days of delivery of your order if you have received incorrect or defective merchandise and need a free replacement. Replacements parts can not be shipped free of charge if we are not notified within 14 days of delivery.

 

For more info please don't hesitate to Contact Us